Protection of Personal Information Act (POPIA)

Privacy Policy

Gradion Property Investments (Pty) Ltd. ("Gradion", "we", "us", "our")
2014/117463/07
Registered in accordance with the Protection of Personal Information Act (POPIA)

1. Introduction

At Gradion Property Investments (Pty) Ltd., we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Name and surname

• Contact details (email address, phone number, physical address)

• ID or company registration number

• Property ownership or tenancy information

• Website usage data (via cookies)

• Any other information you voluntarily provide

3. How We Collect Information

Your personal information may be collected in the following ways:

• Through our website forms or contact pages

• When you email or call us directly

• When you sign up for services or newsletters

• Through third-party service providers assisting us in managing properties or communication

4. Purpose of Collection

We collect personal information to:

• Provide our property management services

• Maintain accurate client and resident records

• Communicate with you effectively

• Comply with legal and regulatory obligations

• Improve our services and website experience

5. Legal Basis

We process personal information based on:

• Your consent

• Contractual necessity

• Legal obligations (e.g. the Sectional Titles Schemes Management Act)

• Legitimate interests of Gradion and our clients

6. Disclosure of Information

We may share your information with:

• Trustees, directors or members of schemes we manage

• Service providers contracted by us (e.g., meter reading companies, security companies)

• Regulatory authorities when required by law

We ensure all third parties handle your information in accordance with POPIA.

7. Security of Information

We take all reasonable and appropriate security measures to safeguard your personal information. This includes technical and organisational safeguards to prevent loss, misuse, or unauthorised access.

8. Your Rights

You have the right to:

• Access your personal data

• Correct or update your data

• Object to processing

• Request deletion (where applicable)

• Lodge a complaint with the Information Regulator (www.inforegulator.org.za)

9. Retention

We retain personal information only for as long as necessary to fulfil the purposes it was collected for or as required by law.

10. Contact Us

Contact page